Terms and Conditions
Welcome to ElaraBet. These terms govern every visit, every account, and every wager placed through our platform. By creating an account with us, you agree to the conditions set out below in full.
We operate under Curaçao license 8048/JAZ, and our services are intended exclusively for players aged 18 and over. If anything here feels unclear, our support team is happy to walk you through it before you continue using our services.
1. General information and legal agreement
These terms form a binding agreement between you and ElaraBet the moment you register an account. Using our platform means you accept these conditions along with any related policies we publish, including our privacy and responsible gambling pages. We may update these terms from time to time to reflect regulatory changes or improvements to our services.
Continued use of your account after updates means you accept the revised terms. If you disagree with a change, you're welcome to close your account.
2. Account opening and eligibility
We require all players to be at least 18 years old, or the legal gambling age in their jurisdiction if higher. One account per person is permitted, and the details you register with must be accurate and current. Registering under a false identity, or opening multiple accounts, breaches these terms and may result in suspension.
Your account is personal to you and cannot be transferred, sold, or shared with anyone else.
When opening an account you'll need to provide:
- Your full legal name and date of birth
- A valid residential address
- A working email address and phone number
3. KYC and identity verification
Account verification exists to protect both you and our platform from fraud, identity theft, and underage gambling. We reserve the right to request identification documents at any stage, not only before your first withdrawal. This might include a passport or driving licence, proof of address, and in some cases a source of funds declaration.
Withdrawals and, where necessary, deposits may be paused while verification is pending. We won't release funds from an account that hasn't completed the checks we ask for.
4. Account security and password confidentiality
Your security is our priority, but a good deal of it rests with you too. We ask that you keep your login details confidential and avoid using the same password across multiple sites. If you suspect unauthorised access to your account, contact us straight away so we can secure it.
We're not liable for losses that result from a player failing to keep their credentials safe. Any activity carried out through your login is treated as your own, unless fraud is proven.
5. Deposits and account funding
All users must fund their accounts using payment methods we accept, and all transactions are processed in pounds sterling unless stated otherwise. Minimum and maximum deposit limits apply and vary by method. We don't accept deposits from third-party cards or accounts not registered in your name.
Deposited funds must belong to you. Using stolen or borrowed payment details to fund an account is treated as fraud and reported accordingly.
6. Withdrawal procedures and verification
Withdrawals are subject to successful identity verification and compliance with our anti-fraud checks. We process requests once all required documentation has been reviewed and approved. Processing times vary depending on the payment method chosen and the outcome of our internal checks.
We reserve the right to return winnings to the original deposit method before releasing funds elsewhere. This isn't meant to slow things down. It's a standard safeguard used across regulated gambling platforms to prevent money laundering.
7. Bonus rules and wagering requirements
Bonus terms are in place because promotional funds come with conditions attached, and we want those conditions to be transparent from the outset. Each bonus carries its own wagering requirement, expiry period, and game contribution rate, all of which are listed on the relevant promotion page. Failing to meet wagering requirements before withdrawing means forfeiting the bonus and any winnings generated from it.
We monitor bonus usage closely. Patterns associated with bonus abuse, such as opening multiple accounts or exploiting promotional errors, may lead to account restrictions or forfeiture of funds.
- Wagering requirements must be completed within the stated timeframe
- Bonus funds cannot usually be withdrawn directly, only winnings generated from them
- Certain games may be excluded from bonus wagering contributions
8. Inactive and dormant accounts
An account is considered dormant after a period of continuous inactivity, typically twelve months without login or transaction activity. We may apply a dormancy fee or close the account after notifying you by email. Any remaining balance will be handled in line with our dormant account policy at the time of closure.
Reactivating a dormant account usually just requires a login and, in some cases, a short re-verification step.
9. Game fairness and RNG systems
Our platform processes all casino games through certified random number generator software, tested by independent auditors to confirm fair outcomes. We don't manipulate results, and no employee has the ability to influence individual game outcomes. Live dealer games are streamed in real time and operate under separate licensing arrangements with our content providers.
Return-to-player percentages are published where available and reflect long-term theoretical averages rather than guaranteed short-term results. Gambling outcomes are never certain, and we make no promises of winnings.
10. Prohibited conduct and fraudulent activity
We don't tolerate cheating, collusion, the use of bots, or any attempt to exploit software errors for financial gain. Chargebacks, identity fraud, and money laundering attempts are treated with zero tolerance and reported to relevant authorities where required. Accounts linked to such activity will be suspended pending investigation.
Winnings obtained through prohibited conduct will be voided. We also reserve the right to recover funds already withdrawn under these circumstances.
11. Responsible gambling and self-exclusion
Gambling should stay enjoyable, and we provide tools to help keep it that way. Deposit limits, time-outs, and self-exclusion periods ranging from a few days to several years are all available through your account settings. Self-exclusion requests are processed promptly and cannot be reversed before the chosen period ends.
If gambling is becoming a problem, free and confidential support is available through GamCare on 0808 8020 133. You can also use the national self-exclusion scheme GAMSTOP to restrict access across UK-licensed operators.
12. Complaints and dispute resolution
If something goes wrong, we want to hear about it directly before anything else. Complaints can be raised through our support channels and are typically acknowledged within a few working days. We aim to resolve disputes fairly and transparently, referencing relevant game logs or transaction records where needed.
Unresolved complaints may be escalated to an independent alternative dispute resolution provider, in line with our licensing obligations. Details of the relevant ADR body are available on request.
13. Intellectual property rights
All content on our platform, including logos, graphics, game software, and text, belongs to ElaraBet or our licensing partners. You're welcome to use our services for personal entertainment, but copying, redistributing, or reverse-engineering any part of our platform isn't permitted. Unauthorised use of our branding or software may result in legal action.
Game providers retain ownership of their respective titles and software, licensed to us for use on our platform.
14. Anti-money laundering policy
As required by UK anti-money laundering regulations, we monitor transactions for unusual patterns and may request additional documentation at any point. Source of funds checks apply particularly to larger deposits or withdrawal requests. We cooperate fully with law enforcement and regulatory bodies when investigations are required.
Accounts suspected of involvement in money laundering will be frozen immediately while we conduct a review. This process protects both our platform and our players from financial crime.
15. Voluntary account closure
You can close your account at any time by contacting our support team, no explanation required. Any remaining balance will be paid out once pending verification or bonus conditions are settled. Closure requests tied to responsible gambling concerns are handled under our self-exclusion procedures rather than standard closure.
Once closed, reopening the account may require fresh verification depending on how long it's been inactive.
16. Governing law and jurisdiction
These terms are governed by the laws applicable to our Curaçao gaming license 8048/JAZ. Any disputes not resolved through our internal complaints process or ADR will fall under this jurisdiction. Nothing in this section limits your statutory rights as a consumer under UK law.
By continuing to use our services, you accept that this governing framework applies to your account and all related activity.
Responsible gambling disclaimer
Our services are intended for players aged 18 and over only. Gambling should be fun, never a way to solve financial problems. If you're struggling, free confidential support is available through the National Gambling Helpline on 0808 8020 133, or through GamCare and GAMSTOP. Please play safely and within your means.